Position Title: Call Center Agent
Position Type: Full Time - Part Time
All Shifts Available 24/7

Description:
Frontline Call Center is a 24-hour outsource inbound call center. We assist small to medium size businesses in customer service, sales and product management, technical support, and remote receptionist services.

We're looking for bright, energetic individuals who enjoy speaking with people on the phone, and possess the in-depth understanding and the diverse skills to provide callers with the highest quality of service. Our clients demand the highest service level possible. In turn, we are constantly working to build a team of friendly and efficient support professionals to meet our current clients growing call volumes, as well as the numerous new clients we will begin services for each month.

Applicants should possess the following skill sets:

Technical skills - A technical skill set with the ability to provide desktop troubleshooting, resolve Internet connectivity issues, and support software applications (with training).

Customer service skills - Working with callers who may be frustrated or upset that something hasn't gone as expected. A key component of this is assuring the customer that you will help them, calming them down, and resolving the situation for them when possible. Patience and a genuine desire to assist our customers is a must.

Attention to detail - Callers will regularly relate information including phone numbers, email addresses, product numbers, messages, and details about their particular reason for calling. Accurately relaying this information to our clients is crucial to your success in this position.

Looking forward to meeting with you.

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